FAQ
On this page CLICK HERE you can track your package by entering your e-mail address and order number. Follow the instructions on this page to track your order.
We will cover the shipping costs of the order.*This only applies to orders over $39 (USD)
We aim to ship your product within 1-2 working days! Usually, the target delivery time for a product in stock is within 4-9 working days. This is an estimated delivery time and only occurs once the product has actually been shipped. The delivery time may vary upon accession of circumstances. Examples corona related, postal delays.
You certainly can! You can see the status of your order via the following link:
CLICK HERE to track your order.
Unfortunately, we cannot change your order after we have processed it. If you wish to order a larger quantity or an additional product, please place a new order online. You do not pay any additional shipping costs
This is automatically sent to your e-mail address when you place an order. If you have not received your order confirmation within 24 hours, please contact us CLICK HERE in case there is a problem with your order. Please check the spam or junk folder of your mailbox before contacting us, in case the order confirmation has been redirected there.
There is only a short time between when you place your order and when we start processing it. If you contact us directly after ordering at : help@emiblue.com we may be able to cancel your order before it is processed. If not, we will ship your order and you can return it to us upon receipt if you wish.
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it may occasionally happen that an order is delayed in the delivery process. You can check the status of your order via the following link:CLICK HERE to track your order. Have you not received your order 3 days after the expected delivery time? Please contact us.
As we work with different suppliers, products may be shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.
Yes, you can return your item to us within 14 days of receipt. For more information, see EXCHANGE AND RETURNS
If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition, with labels and tags. The product must not show signs of use.
A return shipment must always be accompanied by Track & Trace code. The sender is always responsible for the shipment.
Once we have received your returned items, we aim to transfer the purchase amount to your account within 14 days.
CLICK HERE to register your retrour!
and CLICK HERE for the full return conditions!
The order confirmation is automatically sent to your e-mail address when you place an order. If you have lost your order confirmation, please contact us : help@emiblue.com. Please check the spam or junk folder of your mailbox before contacting us, in case the order confirmation has been redirected there.
On this page CLICK HERE you can track your package by entering your e-mail address and order number. Follow the instructions on this page to track your order.
From the moment your parcel has been dispatched and arrived at the mail-order company, Track and Trace information is available. Keep in mind that there may be some delay in between.
