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    Privacy policy

    Privacy policy

    This page was last modified on 13-04-2022

    We realise that you have placed your trust in us. Therefore, we believe it is our duty to protect your privacy. On this page we tell you what data we collect when you use our website, why we collect it and how we use it to improve your experience. In this way you will understand exactly how we operate.

    This Privacy Policy applies to Emiblue services. Please note that Emiblue is not responsible for the privacy policies of other websites and sources. Your use of this website signifies your acceptance of the privacy policy.

    Emiblue respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially.

    Statement on collection of personal data

    This personal data collection statement ("Personal Data Collection Statement") is intended to inform you in accordance with the Data Protection (Privacy) Regulation:

    for what purposes the personal information we collect about you will be used, once collected, in connection with your use of this website (the "Site") or your purchase of products sold through this Site (the "Products");
    to whom your personal data may be disclosed; and
    who you may contact to access or correct your data.
    We may change this Privacy Statement by amending this page. You should check this page from time to time to be aware of any changes we make.

    User Data
    1.1 ("we", "us", "our") is the data user.

    Persons involved
    This PICS applies to the personal data of ("you" or "your"):

    (a) Visitors: individuals who visit our website;

    (b) Users: people who buy, order or receive products;

    (c) Contacts: people who contact us via our website, email or otherwise.

    What we collect
    3.1 We may collect, store, process, transfer and use the following types of personal data:

    (a) from Visitors: IP address or other unique device identifiers;*.

    (b) from Users:

    User Name;

    Account password;
    iii. name; *.

    e-mail address; *
    billing address; *
    delivery address
    vii. payment details; *

    viii. telephone number;

    (c) from contact persons:

    first and last name; *
    e-mail address; * iii.
    iii. any other personal data provided to us by you.

    * stands for mandatory personal data

    3.2 If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, provide you with our products or respond to your communication with us.

    Purpose and use
    4.1 We may collect, store, process, transfer and use your personal data for the following purposes:

    (a) to provide you with our products, e.g:

    order management and fulfilment;
    (b) if you choose to register an account on our website, to create and update your registered account with us; and

    (iii) to process and facilitate invoicing and payment for orders;

    (b) to monitor and analyse your use of our website and to compile aggregate statistics about such use;

    (c) to personalise your experience on our website, including identifying your preferences and behaviours in order to better respond to your individual needs

    (d) to improve our website and our products based on the information and feedback we receive from you and our analysis of your use of our website and purchase of products

    (e) for research and development purposes and by using your personal data to test, research, analyse and support product development (including machine learning)

    (f) for customer service purposes and to help us respond more effectively to service requests, receive feedback and meet your support needs;

    (g) for non-marketing communications related to your orders, such as order confirmations and shipping notifications;

    (h) for technical and project management purposes;

    (i) to maintain the security and integrity of personal information collected through our website;

    (j) for fraud prevention purposes;

    (k) for legal proceedings or if required by regulatory authorities, government bodies and official investigations;

    (l) for direct marketing purposes, but only after obtaining your consent (see section 11 below); and

    (m) for other purposes directly related to the above.

    4.2 The personal data we collect may not be used for other purposes unless:

    (a) you have expressly consented to its use for the relevant other purposes;

    (b) the purpose is directly related to the purpose for which the personal data was collected; or

    (c) we are authorised to use the personal data for other purposes by exemption or otherwise in accordance with applicable laws and regulations.

    Persons transferred
    5.1 We may disclose your personal information to the following individuals:

    (a) our employees and officers;

    (b) our affiliates and their employees and officers;

    (c) Shopify Inc, the IT service provider engaged by us to operate and maintain the Site and process your orders through the Site, and its subsidiaries and parent companies;

    (d) Paypal Holdings Inc. and its subsidiaries and other payment processors or facilitators ("payment processors") that we may engage to process payments for us in connection with our products or in the course of our business

    (e) suppliers of our products ("Suppliers") to enable the shipment of our products to you;

    (f) other service providers and data processors employed by us, such as:

    Administrative service providers;
    IT and software service providers;
    (iii) Data analytics service providers;

    Data entry and processing service providers
    Cloud service providers; and
    credit reference agencies.

    (g) our insurers and bankers;

    (h) our professional legal, financial and accounting advisers;

    (i) to other companies, organisations or individuals to the extent required by applicable laws and regulations, legal process, government requests or where disclosure is appropriate for security reasons. This includes sharing your personal information with other companies, organisations or individuals for fraud protection and prevention purposes; and

    (j) to other companies, organisations or individuals as part of negotiations for a merger, sale of business assets, consolidation or restructuring, financing or acquisition of all or part of our business by or in another company.

    5.2 When you make payments to us through payment processors, you enter into an agreement directly with the payment processor and are subject to its terms of use and privacy policy. You should read the payment processor's privacy policy and, where applicable and at your discretion, indicate your acceptance of the payment processor's privacy policy, which is not subject to these TOS or our Privacy Policy.

    5.3 If we disclose your personal information to others, we will ensure the confidentiality of your personal information by including confidentiality or other contractual clauses in our agreements with third parties with whom we share your personal information.

    5.4 We may share your personal information with third parties other than those described in clause 5.1 above if we notify you in advance and obtain your consent.

    6.1 Our Cookie Policy forms part of this Privacy Policy on which you can visit and use our website.

    6.1 A cookie is a small data file that a website can send to your computer or device when you visit our website.

    6.2 Cookies are used to make websites work better and more efficiently, usually by enabling them to recognise you and remember important information to make the website easier to use (for example, by remembering your preferences).

    6.3 We use cookies to:

    (a) storing technical data to ensure that our website loads and displays correctly and efficiently when you visit our website;

    (b) remember choices you have made or information you have provided (such as your username, language or the region you are in) so that your preferences are saved for future visits to our website and you do not have to re-confirm your identity on subsequent visits;

    (c) analyse how you navigate our website to help us optimise its design; and

    (d) monitor your behaviour and preferences so that we can assess what kind of information and products from us you may be interested in.

    6.4 We use:

    (a) session cookies, which are unique to each of your visits to our website; and

    (b) persistent cookies, which are not deleted when you close your browser window and are activated each time you visit our website.

    6.5 The cookies we use are:

    (a) essential cookies, which are necessary for our website to help you move from page to page and use the features of our website;

    (b) functional cookies, which enable our website to remember choices you make and provide you with more personalised features; or

    (c) performance cookies, which collect information about your use of our website and help us improve its performance.

    6.6 We use a limited number of third party cookies, which can be found in our Cookie Policy.

    6.7 By continuing to use our website without notifying us of your refusal to use cookies or withdrawing your consent, you consent to our use of cookies.

    6.8 You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings in your browser. These settings can usually be found in the "settings" or "preferences" menu of your browser or by clicking on "help" in your browser menu. Deleting cookies may affect your use of our website.

    6.9 We only store cookies for the time necessary for the function for which they are used. This function varies depending on the cookie.

    7.1 We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected. We may also retain your personal data for a longer period if this is necessary to fulfil our contractual or legal obligations.

    7.2 Personal data provided to us will be destroyed at the end of this retention period.

    Access and correction
    9.1 Under the DPA, you have the right to:

    (a) request a copy of your personal data that we hold, unless we are exempt from complying with a data access request; and

    (b) require us to make the necessary corrections to personal data that you believe to be inaccurate after we have complied with your data access request. We may reject a request for correction of data if we believe that the personal data is accurate, an expression of opinion or the proposed correction is inaccurate.

    9.2 If you wish to access or correct your personal data, please contact us.

    9.3 We reserve the right to charge a reasonable fee for processing your request to access or correct your personal data.

    Direct marketing
    10.1 We may use the personal information we collect about you to market our products directly to you.

    10.2 The types of personal data we use for direct marketing are:

    □ your name;

    □ your e-mail address;

    I do not object to the use of these types of personal data for direct marketing purposes.

    I object to the use of the types of personal data ticked in the boxes for direct marketing (but not other types).

    10.3 The direct marketing activities we intend to carry out using your personal data are:

    □ information and promotional materials relating to: our products, products similar to products you have previously purchased, discounts and other promotions and information about us which we think may be useful to you;

    updates about our website or products; and

    holiday greetings.

    I do not consent to receiving this type of direct marketing.

    I object to receiving the types of direct marketing ticked in the boxes (but not other types).

    10.4 If you do not expressly consent, we cannot use your personal data for the direct marketing activities described in this clause 11.

    10.5 If we receive your consent to direct marketing, we may disclose your personal data for direct marketing purposes to the persons listed in section 5.1.

    10.6 You may request that we stop using your personal information for direct marketing purposes at any time by emailing us or replying with the heading "unsubscribe" to any direct marketing communications you receive from us.

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